Hello,
I think it would be helpful to increase the number of arguments which
can be passed to an external CMD via the GenericAgent. Currently the
list includes:
ARG[0] ticket number
ARG [1] ticket id
While it possible to get all data via these ids, adding more info would
be helpful and would reduce DB queries. I think the following additions
would be useful for our setting:
- email
- agent/owner
- queue
We collect feedback regarding our agents after a ticket is closed, this
would reduce the number of DB requests we have to make before sending
out a ticket.
I am open for comments...
Thanks
Jan
--
Geschäftsführer
Hitflip Media Trading GmbH
Tel. 0221-272407-27
Fax. 0221-272407-22
--
Geschäftsführer
Hitflip Media Trading GmbH
Tel. 0221-272407-27
Fax. 0221-272407-22
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