Hi all,
I've been asked if it's possible to forward an entire ticket, including notes
(perhaps only external) out of the OTRS system.
For example, if a helpdesk person have had some technical e-mail correspondence
with a customer (10-15 e-mails back and forth, not necessarily in that order),
Hi Sune,
You can PDF print and then send the mail.
I second that the ability to forward the entire conversation
(optionally without internal notes) would be nicer.
--
Mike
On Fri, Nov 25, 2011 at 11:31, Sune T. Tougaard s...@lyngsoesystems.com wrote:
Hi all,
I’ve been asked if it’s possible
