Hi Everyone, I have an auto notification (event) set up so that when an agent locks a ticket the customer receives an e-mail stating which agent has locked it.
Once a ticket has been locked, it's original subject header is retained in the dashboard view (ie "Issue with Server01" for example). However, if I go into my "Locked Ticket" view (otrs/index.pl?Action=AgentTicketLockedView) the subject header has changed to "OTRS System <o...@localhost>Ticket has been assigned!" rather than "Issue with Server01". Is there a way to retain the original subject header in the locked tickets view regardless of what notifications are sent out? Thanks, David
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