Ravi Shankar
----- Forwarded Message ---- From: Oliver Methfessel [MC] <li...@methfessel-computers.de> To: otrs@otrs.org Sent: Mon, 25 April, 2011 8:06:14 PM Subject: Re: [otrs] How to reset Ticket counters Hi Muhammaad, Am 25.04.2011 16:29, schrieb Muhammad El-Sergani: > Well, being new in general to trouble ticketing systems, this might > sound a little bit silly. > > What I'm concerned about, is the ticket length. It is already long > enough, with the date and the system ID. But if I set the minimum > length to 2 or 3, then reset the counter every month, that would look > as I would be maintaining the length. > > I didn't know that stats check the counter?! > The TicketID ist the Number on which a ticketing system knows the case to whom the email belongs. You're right, that the default ticketformat is too long, have a look in the sysconfig in Core::Ticket and set Ticket::NumberGenerator to some other value than DateChecksum (ex. AutoIncrement). It isn't a good idea to reset the counter for this reason, you'll get many problems with this. Greetings Oliver -- Mit freundlichen Grüßen Oliver Methfessel Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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