On Fri, 22 Sep 2006, Joe Fusco wrote:
Whenever we change the owner on an existing ticket, the "This is just a
note" message that goes to the customer replaces the original text in
the summary view. Now, we have several tickets that list "... the owner
of your ticket "#" has been changed to
Whenever
we change the owner on an existing ticket, the “This is just a note”
message that goes to the customer replaces the original text in the summary view.
Now, we have several tickets that list “… the owner of your ticket “#”
has been changed to “Technician Bob.” In the summary vi
