Re: [otrs] Hiding System (email external) articles from Ticket Zoom

2010-08-31 Thread Alexander Halle
Bryn Millar wrote : Hi everyone, just wondering if it’s possible to stop the autoresponder messages from showing up in the ticket zoom? It’s becoming rather hard to read through ticket history with all these extra articles in there. Hi Bryn, you can try out the article filter to select

[otrs] Hiding System (email external) articles from Ticket Zoom

2010-08-30 Thread Bryn Millar
Hi everyone, just wondering if it's possible to stop the autoresponder messages from showing up in the ticket zoom? It's becoming rather hard to read through ticket history with all these extra articles in there. Thanks, Bryn Millar - Systems Administrator Lotus Notes and Incite Support Thiess