Hi, I have several queues with different groups having write access to it. In the Web user interface only those groups can create tickets in these queues as expected. However, sending a ticket via email and filtering that into one of these queues have no group control. How can I control the group of the sender (email->group) and reject the ticket if that customer is not in the group of the queue?
Regards, Bulent Oktem _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
