I'm trying to figure out a way to auto-set the ticket responsibility of incoming e-mail tickets. I can see how to set the agent/owner via the generic agent but I can't determine a way to set the agent responsibility for incoming tickets. Can someone please point me in the right direction?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/