Re: [otrs] How to include CC in new ticket ID notification

2011-12-16 Thread Ugo Bellavance
Sorry for top-posting, but Robert, you are hijacking conversations (see how this thread looks like at http://thread.gmane.org/gmane.comp.otrs.user/36141/focus=36189). Please don't reply to a list e-mail if you are starting a new topic, start with a new, fresh e-mail. Thanks, Ugo On 2011-12

Re: [otrs] How to include CC in new ticket ID notification

2011-12-15 Thread Dennis Kavadas
easy ! in SysConfig, set *PostmasterFollowUpSearchInBody* to yes, On Fri, Dec 16, 2011 at 11:46 AM, Robert Woodworth wrote: > Present config, an email that generates a ticket will get an automatic > response with the ticket ID# > but the others CC on the message that generated the ticket don't.

[otrs] How to include CC in new ticket ID notification

2011-12-15 Thread Robert Woodworth
Present config, an email that generates a ticket will get an automatic response with the ticket ID# but the others CC on the message that generated the ticket don't. When those people hit "reply", being that OTRS is in the recipient list, each of those messages generates ANOTHER ticket. (sigh) Is