Hello Mohammad,
I had the same problem, and solved it this way:
1- Go to
http://opar.perl-services.de/bin/index.cgi/package/T/TI/TISAR/MyHammerQueueViewByCustCont
2- Press download, and keep the file in a place you know
3- Go to Admin --> Package Manager
4- Press Choose File
5- Browse to the down
I'm new to OTRS and I'm using otrs 3.0.9.
tickets are not displayed by last changed ticket order.
Is there any way to sort tickets by last changed ticket so when someone adds
a note to a ticket or sends a responce to a ticket you can understand.
Or is there any way to add a colomn to ticket view
