Re: [otrs] HowTo stop Admin from re-opening tickets

Hi, On Wed, Apr 19, 2006 at 03:21:11PM -0400, JC Boursiquot wrote: >Everytime I close a ticket, the system re-opens the case. >Has anyone ran into this problem? Is a value greater than 0 specified for unlock timeout in the settings for the queue where the tickets are reopened? Looks like the aut

[otrs] HowTo stop Admin from re-opening tickets

Everytime I close a ticket, the system re-opens the case. Has anyone ran into this problem? Any help will be greatly appreciated. -- JC Boursiquot begin:vcard fn:JC Boursiquot n:Boursiquot;JC org:B-MAS, LLC adr:;;2849 CR 210 W Suite 107 PMB 201 ;Jacksonville;FL;32259;USA email;internet:[EMAI