Hi,
On 05/03/2011 08:59 PM, Mikael Kermorgant wrote:
BUT, when the client sends an email, the agent cannot associate the
created ticket to the service (or I've missed where it can be done).
You can always associate a ticket with the service/SLA by clicking
*Priority* button (agent needs prior
Hello,
I'm testing otrs 3.0.7 with itsm 3.0.2.
I've setup :
* a service
* an associated SLA
* a customer associated to the service
When the customer logs in on the otrs/customer.pl web interface, he
can create a ticket and choose the service
BUT, when the client sends an email, the agent cannot
