Roberto Gomes wrote :
Is OTRS suitable for this, from what Ive been reading it seems almost
perfect. But I'm having some doubts about implementation.
Should I create a different queue for each email account? The replies
all need to be answered through the same account from which the user
sent t
Hello,
I've been assigned a task of solving a inefficiency problem on our company
regarding emails. I'll try to explain the problem first so I can get some
feedback if OTRS is suitable and how should I configure the system if it is.
We deal with a little over 100 different email addresses that mu
