Please find the error details ed Jun 20 14:37:51 2012 error OTRS-CGI-10 Module Kernel/System/Ticket/Custom.pm not found! Wed Jun 20 14:37:43 2012 error OTRSezza-CGI-10 Module Kernel/System/Ticket/Custom.pm not found! Wed Jun 20 14:37:42 2012 error OTRS-CGI-10 Module Kernel/System/Ticket/Custom.pm not found! Wed Jun 20 14:37:42 2012 error
On Wed, Jun 20, 2012 at 4:23 PM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: Customer Panel : Internal Server Error 500 (Johannes Homuth) > 2. list of move (louis du Beux) > 3. Dynamic fields in bulk actions (Antoni Villalonga) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 20 Jun 2012 09:09:29 +0200 > From: Johannes Homuth <johannes.hom...@sourcepark.de> > Subject: Re: [otrs] Customer Panel : Internal Server Error 500 > To: otrs@otrs.org > Message-ID: <4fe17729.9030...@sourcepark.de> > Content-Type: text/plain; charset="iso-8859-1"; Format="flowed" > > Hi, > > may the logs be with you! > > Am 20.06.2012 05:56, schrieb sm pm: > > Hi, > > > > I am getting this error, when log-on to customer portal > > > > > > Internal Server Error > > > > The server encountered an internal error or misconfiguration and was > > unable to complete your request. > > > > Please contact the server administrator, root@localhost and inform > > them of the time the error occurred, and anything you might have done > > that may have caused the error. > > > > More information about this error may be available in the server error > > log. > > > > ------------------------------------------------------------------------ > > Apache/2.2.15 (CentOS) Server at 172.16.10.208 Port 80 > > > > > > > > Any help? > > > > > > > > Thanks, > > SMPM > > > > On Tue, Jun 19, 2012 at 5:30 PM, <otrs-requ...@otrs.org > > <mailto:otrs-requ...@otrs.org>> wrote: > > > > Send otrs mailing list submissions to > > otrs@otrs.org <mailto:otrs@otrs.org> > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > or, via email, send a message with subject or body 'help' to > > otrs-requ...@otrs.org <mailto:otrs-requ...@otrs.org> > > > > You can reach the person managing the list at > > otrs-ow...@otrs.org <mailto:otrs-ow...@otrs.org> > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of otrs digest..." > > > > > > Today's Topics: > > > > 1. Enable CC ? (Hussein E. Hijazi) > > 2. Re: Enable CC ? (Ugo Bellavance) > > 3. Re: Enable CC ? (Hussein E. Hijazi) > > 4. ticket's moves (louis du Beux) > > 5. Re: ticket's moves (Bernd Backhaus) > > > > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Mon, 18 Jun 2012 15:36:56 +0000 > > From: "Hussein E. Hijazi" <hijaz...@grd.msu.edu > > <mailto:hijaz...@grd.msu.edu>> > > Subject: [otrs] Enable CC ? > > To: "'otrs@otrs.org <mailto:otrs@otrs.org>'" <otrs@otrs.org > > <mailto:otrs@otrs.org>> > > Message-ID: > > > > <302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu > > <mailto:302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu > >> > > Content-Type: text/plain; charset="us-ascii" > > > > Hi > > > > Is it possible for enabling CC'ing when a customer creates a > > ticket? Sometimes folks are making a ticket and they want other > > people to know that. > > > > Thanks, > > Hussein > > > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: > > < > http://lists.otrs.org/pipermail/otrs/attachments/20120618/f1e251ee/attachment-0001.html > > > > > > ------------------------------ > > > > Message: 2 > > Date: Mon, 18 Jun 2012 13:23:31 -0400 > > From: Ugo Bellavance <u...@lubik.ca <mailto:u...@lubik.ca>> > > Subject: Re: [otrs] Enable CC ? > > To: otrs@otrs.org <mailto:otrs@otrs.org> > > Message-ID: <jrno6j$208$1...@dough.gmane.org > > <mailto:1...@dough.gmane.org > >> > > Content-Type: text/plain; charset=windows-1252; format=flowed > > > > On 2012-06-18 11:36, Hussein E. Hijazi wrote: > > > Hi > > > > > > Is it possible for enabling CC?ing when a customer creates a > ticket? > > > Sometimes folks are making a ticket and they want other people > > to know that. > > > > You mean in the customer interface? We asked OTRS and they were > > asking > > a huge amount to develop this feature. > > > > > > > > ------------------------------ > > > > Message: 3 > > Date: Mon, 18 Jun 2012 17:24:58 +0000 > > From: "Hussein E. Hijazi" <hijaz...@grd.msu.edu > > <mailto:hijaz...@grd.msu.edu>> > > Subject: Re: [otrs] Enable CC ? > > To: 'User questions and discussions about OTRS.' <otrs@otrs.org > > <mailto:otrs@otrs.org>> > > Message-ID: > > > > <302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu > > <mailto:302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu > >> > > Content-Type: text/plain; charset="us-ascii" > > > > Yes in the customer interface. > > > > Thanks, > > Hussein > > > > -----Original Message----- > > From: otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org> > > [mailto:otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>] On > > Behalf Of Ugo Bellavance > > Sent: Monday, June 18, 2012 1:24 PM > > To: otrs@otrs.org <mailto:otrs@otrs.org> > > Subject: Re: [otrs] Enable CC ? > > > > On 2012-06-18 11:36, Hussein E. Hijazi wrote: > > > Hi > > > > > > Is it possible for enabling CC'ing when a customer creates a > ticket? > > > Sometimes folks are making a ticket and they want other people > > to know that. > > > > You mean in the customer interface? We asked OTRS and they were > > asking a huge amount to develop this feature. > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > ------------------------------ > > > > Message: 4 > > Date: Tue, 19 Jun 2012 10:55:29 +0200 > > From: louis du Beux <louis.db...@gmail.com > > <mailto:louis.db...@gmail.com>> > > Subject: [otrs] ticket's moves > > To: otrs@otrs.org <mailto:otrs@otrs.org> > > Message-ID: > > > > <cagkkcaopg-ppu9o1n1pfnyj_hw4norytp7qwuua6wgetpsx...@mail.gmail.com > > <mailto: > cagkkcaopg-ppu9o1n1pfnyj_hw4norytp7qwuua6wgetpsx...@mail.gmail.com>> > > Content-Type: text/plain; charset=ISO-8859-1 > > > > hi, firstly i apologize for my bad english. > > > > i need some help i you could help me. > > > > i read all the information about ticket stocked in the table of my > > database using some sql request, but i don't find where are the > > information about the moves of the ticket (actualy i only can see the > > actuel file of the ticket not the precedent). > > > > and i need to know in which table their stocked to extract it for the > > db with a sql request. > > > > regards, > > > > Louis du Beux > > > > ps : if you don't understand what i wrote don't hesitate to tell > > me, thanks. > > > > > > ------------------------------ > > > > Message: 5 > > Date: Tue, 19 Jun 2012 11:18:15 +0200 > > From: Bernd Backhaus <be...@stylebites.de > > <mailto:be...@stylebites.de>> > > Subject: Re: [otrs] ticket's moves > > To: otrs@otrs.org <mailto:otrs@otrs.org> > > Message-ID: <4fe043d7.1070...@stylebites.de > > <mailto:4fe043d7.1070...@stylebites.de>> > > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > > > Am 19.06.2012 10:55, schrieb louis du Beux: > > > > Louis, > > > > have a look at the tables > > > > 'ticket_history' and 'ticket_history_type' > > > > 'ticket_history' records all actions related to a ticket (ticket_id) > > via history_type_id (look up in 'ticket_history_type' ) with > > additional > > infomration like ticket type, the corresponding article id , id of > > creator and changer (lookup in 'users') etc. > > > hi, firstly i apologize for my bad english. > > > > > > i need some help i you could help me. > > > > > > i read all the information about ticket stocked in the table of my > > > database using some sql request, but i don't find where are the > > > information about the moves of the ticket (actualy i only can > > see the > > > actuel file of the ticket not the precedent). > > > > > > and i need to know in which table their stocked to extract it > > for the > > > db with a sql request. > > > > > > regards, > > > > > > Louis du Beux > > > > > > ps : if you don't understand what i wrote don't hesitate to tell > > me, thanks. > > > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > > > > > ------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > End of otrs Digest, Vol 45, Issue 28 > > ************************************ > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120620/23876e2d/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Wed, 20 Jun 2012 12:28:56 +0200 > From: louis du Beux <louis.db...@gmail.com> > Subject: [otrs] list of move > To: otrs <otrs@otrs.org> > Message-ID: > <cagkkcap0arkv0qgjz2fj6apgxhioukpsrycf89drx_viykn...@mail.gmail.com > > > Content-Type: text/plain; charset=ISO-8859-1 > > hi, > > i come again with another problem, in the statistic fonction of > OTRS,after extraction of : > Changes of status in a monthly overview Monthly overview, which > reports status changes per[...] > i've seen a column "move", but i don't find "move" in all the > possibilities of the statistic. > if you can help me and say me how he extract it > one more time i apologize for my english which is realy bad > > regards, > > Louis du Beux > > > ------------------------------ > > Message: 3 > Date: Wed, 20 Jun 2012 12:51:34 +0200 > From: Antoni Villalonga <otrs_l...@friki.org> > Subject: [otrs] Dynamic fields in bulk actions > To: otrs@otrs.org > Message-ID: > <CAFs=5cBr79r2bUyn9m_WBDwtiMLPrZ=B_nFbmxt6=yjlxpn...@mail.gmail.com > > > Content-Type: text/plain; charset=ISO-8859-1 > > Hi everyone, > > Does anyone know how to include dynamic fields when using the bulk > action? I'm not able to find it.I've included it in all the forms > except this one. > > Thanks :) > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 45, Issue 30 > ************************************ > >
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