Obviously, I meant, just click "History".
On Wed, Feb 17, 2010 at 2:17 PM, Michiel Beijen wrote:
> Hi Aron,
>
> Actually, this is recorded in the Ticket History, just click on the
> History link in a ticket and you can see it right away. There will be
> a line that lists the NewTicket action, wi
Hi Aron,
Actually, this is recorded in the Ticket History, just click on the
History link in a ticket and you can see it right away. There will be
a line that lists the NewTicket action, with the original user
creating the ticket.
I've had the request before from a customer to show the ticket cre
Hi everyone,
The subject says it all, pretty much.
We currently create a lot of phone tickets and immediately assign them to an
employee. The downside to this approach is that it is not possible to see
which agent has actually handled the original call.
Is this information stored anywhere, and h
