Alec Smith wrote:
After logging in, I see the usual indication that there are 6 new
messages
on a line just above the line which says "Queue: My Queues". In
1.3.x I can
click on this link, and get a list of the 6 new messages awaiting a
response.
In OTRS 2.0.4, when I click to read these 6 new messages, the list
does not
appear. Instead, I have to click on All Messages and then assume
the 6 new
messages are the most recent.
Any ideas on how to resolve this issue? I'd very much appreciate
suggestions on a fix, or instructions on what additional info is
needed to identify the issue.
I have never used the 1.3.x series, but this sounds completely normal
to me as a 2.0.x user. The only thing you're probably missing is
setting up 'My Queues' for the agent user you logged in as. Going via
All Messages is not the normal route, but as long as the agent
doesn't have anything set under 'My Queues' in his preferences an
empty list will indeed appear. See http://doc.otrs.org/2.0/en/html/
x719.html (bottom of the page).
Nils Breunese.
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