] Issue with states and priority
Hello Rob, notice that you can define the state types for each screen you are
going to use, so look at the ViewXXX Screen in the section of Available
StateType and check that your states are of the required statetypes, if not you
can add them there.
For example
gt; types.
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>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* 16 November 2015 14:11
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Issue with states and priority
>
>
>
> Be cognizan
discussions about OTRS.
Subject: Re: [otrs] Issue with states and priority
Be cognizant of the difference between State *types* and states. Also check if
you have ACLs in place.
On Mon, Nov 16, 2015 at 8:51 AM, Rob Shears
mailto:r...@phonovation.com>> wrote:
Moving on from my last problems, I no
Be cognizant of the difference between State *types* and states. Also check
if you have ACLs in place.
On Mon, Nov 16, 2015 at 8:51 AM, Rob Shears wrote:
> Moving on from my last problems, I now have a new challenge that is
> causing me to pull my hair out. I have defined via the GUI a whole se
Moving on from my last problems, I now have a new challenge that is causing me
to pull my hair out. I have defined via the GUI a whole set of new ticket
states (8 in total) and set to invalid all the default states (except new). I
have gone through sysconfig and looked at everywhere that 'stat
