try to disable followUp option for queue.
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Sent by: otrs-boun...@otrs.org
06.07.2009 20:18
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[otrs] Keep tickets closed
Hi, I need some help.
Im using OTRS and I realized that u can reopen a ticket that was
Hi, I need some help.
Im using OTRS and I realized that u can reopen a ticket that was already
closed. U can open it by sending a mail or using the client or agent interface.
I need to keep the tickets closed for ever. The next state after closed must be
closed, I mean none should reopen a tic
