lopers replies.
> From: Talley, Brooks [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, February 16, 2005 1:56 PM
> To: User questions and discussions about OTRS.
> Subject: [otrs] Last activity in queue view?
>
>
> Hi, everyone. So far, OTRS is working out great for us. Than
, February 16, 2005 2:23 PMTo: User
questions and discussions about OTRS.Subject: RE: [otrs] Last
activity in queue view?
Yes, in this case the goal is to not necessarily have it
go back to the same agent. The idea is that the response is often
generic ("have the user disab
llSent: Wednesday, February 16, 2005 11:09 AMTo:
User questions and discussions about OTRS.Subject: RE: [otrs] Last
activity in queue view?
The developer could change the owner to a particular tier
1 agent, which sends a message they type into the comments box. Would
the ticket not be
From: Talley, Brooks [mailto:[EMAIL PROTECTED]
Sent: Wednesday, February 16, 2005 1:56 PMTo: User
questions and discussions about OTRS.Subject: [otrs] Last activity
in queue view?
Hi,
everyone. So far, OTRS is working out great for us. Thanks to
everyone who has put time
Hi, everyone.
So far, OTRS is working out great for us. Thanks to everyone who has put
time and energy into it!
We've run into a
minor process issue. We have a tier 1 support group that is responsible
for most customer interaction. Periodically a question comes up that they
need help
