Hi there, I configured my Otrs to work with two customer user backends: the first one is on mysql db, the second on Ldap directory. In the Admin panel -> Customer Management, I can see both backend, but it seems that the connection to Ldap server is not working (I tried to do a search on ldap DB, but I cannot find any connection request on my Ldap Server).
In the dashboard, when I open a just arrived ticket, I cannot find any search request on the Ldap server...to fill the section, on the right sight of the panel, about Customer information. Is there a priority between both customer user backend? I see this error on /var/log/messages: [Error][Kernel::System::CustomerUser::LDAP::new][Line:110]: Need CustomerUser- >CustomerKey in Kernel/Config.pm Thanks and regards -- Fiorenza Meini Spazio Web S.r.l. V. Dante Alighieri, 10 - 13900 Biella Tel.: 015.2431982 - 015.9526066 Fax: 015.2522600 Reg. Imprese, CF e P.I.: 02414430021 Iscr. REA: BI - 188936 Iscr. CCIAA: Biella - 188936 Cap. Soc.: 30.000,00 Euro i.v. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
