What I'm actually looking for is the detail that goes with the options
listed at the bottom of the page. For example, for
customer::OwnerUpdate, these are the options:
Config options (e. g. )
Ticket owner options (e. g. )
Options of the current user who requested this action
(e. g. )
What
Hello Mr. Martin,
I'd like to do some customization of the OTRS notifications
(specifically, Customer:OwnerChange). Is there a listing somewhere of
the valid tokens that can be used in the notification e-mails (i.e.,
, , etc.)? I have looked
through the manual, but can find no reference to th
I'd like to do some customization of the OTRS notifications
(specifically, Customer:OwnerChange). Is there a listing somewhere of
the valid tokens that can be used in the notification e-mails (i.e.,
, , etc.)? I have looked
through the manual, but can find no reference to the valid placeholde
