Ticket locking allows optimal work separation between agents. By having
ticket X locked to agent A1, OTRS effectively prevents agents A2..N from
wasting any time with ticket X, since it's currently handled by A1. It also
allows agents to easily see which tickets are not handled at all or in a
non-t
tsführer:
Lorenz Haase
Bastian Schmidt-Faber
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Jean
BROW
Gesendet: Dienstag, 30. April 2013 11:00
An: User questions and discussions about OTRS.
Betreff: [otrs] Locked tickets - how to disable
Hi,
Anyone know how I can d
Hi,
Anyone know how I can disable the possibility to "lock ticket". I do not
want agents to be able to "lock tickets", as they often do this and forget
them.
Any suggestions?
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