Hi Philippa,
On Thu, Feb 27, 2003 at 12:42:01PM -, Strange, PJ (Philippa) wrote:
> >Yes, it's possible (config option).
>
> I'm not sure you understood the question, sorry.
> Say for instance you have a queue called 'support' in which there is a
> ticket.
> The support analyst thinks the
>>> 4/ allow agents to move or escalate to queues via the existing drop-down
but
>>> to queues which they don't have queueview access to ?
>
>Yes, it's possible (config option).
I'm not sure you understood the question, sorry.
Say for instance you have a queue called 'support' in which there is
