Re: [otrs] Mapping a sender email with a real customer

2004-10-29 Thread Tyler Hepworth
On Thu, 28 Oct 2004 12:23:59 +0200, Sylvain Thomas <[EMAIL PROTECTED]> wrote: > Tyler Hepworth wrote: > > >On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas > ><[EMAIL PROTECTED]> wrote: > > > >>I'm considering using OTRS for our support system which is linked to a > >>database containing our cus

Re: [otrs] Mapping a sender email with a real customer

2004-10-28 Thread Sylvain Thomas
Tyler Hepworth wrote: On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas <[EMAIL PROTECTED]> wrote: I'm considering using OTRS for our support system which is linked to a database containing our customers. I have setup OTRS 1.2.4 to use this as the customer_user backend. After I clicked on the "Cus

Re: [otrs] Mapping a sender email with a real customer

2004-10-27 Thread Tyler Hepworth
On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas <[EMAIL PROTECTED]> wrote: > Hello, > > I'm considering using OTRS for our support system which is linked to a > database containing our customers. I have setup OTRS 1.2.4 to use this > as the customer_user backend. > After I clicked on the "Custo

[otrs] Mapping a sender email with a real customer

2004-10-27 Thread Sylvain Thomas
Hello, I'm considering using OTRS for our support system which is linked to a database containing our customers. I have setup OTRS 1.2.4 to use this as the customer_user backend. After I clicked on the "Customer" link of the "Zoom Ticket", I have a screen with two fields and a "Search Customer"