Hi There,
I'm trying to write a response template whose contents is defined by the
data in the ticket free fields.
In my config.pm I have
$Self->{'TicketFreeText1'} = { '' => '-',
'HP141234' => 'Notebook Computer (HP)',
'PHP1234141234' => 'Desktop Computer
(HP)',
'Nokia12432134' => 'Mobile Phone
(Nokia)' };
I realise I can use <OTRS_TICKET_TicketFreeText1> etc, but this returns
'HP141234'. I want 'Notebook Computer (HP)' in the response but I want
'HP141234' stored in the database (and visible in the ticket) and so on.
Does anyone know how to do this?
Can I write a perl script that generates a response rather than the
data-driven way?
K
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