Re: [otrs] No Permission on ticket after LDAP/AD outage

2010-02-11 Thread Frank Wall
On Fri, Feb 05, 2010 at 11:45:24AM +0100, Frank Wall wrote: > Feb 5 11:05:21 OTRS-CGI-10[64066]: > [Error][Kernel::System::Ticket::TicketGet][Line:997]: No such TicketID (658)! > Feb 5 11:05:21 OTRS-CGI-10[64066]: > [Notice][Kernel::System::Ticket::Permission] Permission denied (UserID: 3 > '

[otrs] No Permission on ticket after LDAP/AD outage

2010-02-05 Thread Frank Wall
Hi, we're using OTRS 2.4.6 with AD authentication. Today we had an short outage of our LDAP/AD authentication server. Now all tickets which have been created *during* the LDAP/AD outage are neither readable nor writable. New tickets *after* the LDAP/AD resurrected are readable and writeable in