He logs in at the webfrontend with his email address seeing no tickets but if
I search as an agent via the AgentTicketSearch setting either the "Customer
ID" or "Customer User Login" field to the same email address, I get all his
tickets.
Regards
Sven
On Tuesday 26 February 2008, Lars Jørgense
> Some customers can see their tickets via the customer web
> frontend and others
> aren't seeing any at all.
>
> 1) What can be the reason for that behaviour ?
Are you sure the customer ID on the ticket and the Customer ID the customer
logs in with are identical? If they submit a ticket from
Hi list !
We are using OTRS 2.0.4 on debian and facing the following issue.
Some customers can see their tickets via the customer web frontend and others
aren't seeing any at all.
1) What can be the reason for that behaviour ?
2) How can I simulate the SQL query OTRS is doing here so I can p
