It is normal behavior as per my experience. But I believe it can be customized.
Best Regards,
Sujeeva Tissaarachchi
From: André Cavalcante
To: User questions and discussions about OTRS.
Sent: Friday, 15 May 2015, 8:43
Subject: [otrs] Not able to move locked tickets
Hi There
Hi There,
After upgrading to OTRS 4.0.7. administrator user is not able to move
locked tickets anymore. Is this the standard behavior? Os is there
something wrong?
Thanks
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*André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL, MCSE*
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