Hi Paul,
On Fri, Mar 07, 2003 at 01:27:31PM -0800, Paul Trebilco wrote:
> One feature suggestion, when a note is added to a case, the note is
> displayed as either a thread in the message view, or by title
> in the history. In certain environments, notes can play a critical
> part in how cases a
Hi Guys,
OTRS is much simpler, easier to use
than many other commercial and open-source support
icket systems we've looked at. Looking forward to improved
features in the next release.
One feature suggestion, when a note is added to a case, the note is
displayed as either a thread in th
