Hi Everybody,
I'm using OTRS 2.2.7 on a UBUNTU server.
First i'v installed a older version of OTRS on my server and the notifications
where working correctly.
Now when a customer create a new ticket By e-mail, he didn't get any
notification for open/close/owner Change or moved ticket.
But The agent get the notifications and if we answer to the ticket, the
customer get the answer. ( So i think i can say that the smtp server is well
configured.
In the admin the autoresponse <-->queue is configured
I also done that :
In version 2.2.4, the line (4192) is:
Before:
if (!$Param{SendNoNotification}){
After:
if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){
But didn't did the trick.
Any idea?
Thx in advance
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