obvious to you but I must be missing some
> little piece and really can't figure it out..
>
> --
> Claudio Tassini
>
> -Original Message-
> From: Guillaume Rehm
> Date: Thu, 18 Mar 2010 09:35:09
> To: User questions
-Original Message-
From: Guillaume Rehm
Date: Thu, 18 Mar 2010 09:35:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Notifications' triggers
-
OTRS mailing list: otrs - Webpage: http://otr
If you set Notification(event) basic notification (like
e:::Agent::AddNote) will not be use for this event.
So if you set a Notification event for ArticleCreate en:Agent:AddNote
don't will be used.
Le 17/03/2010 18:26, Claudio Tassini a écrit :
I see... so some of the notifications listed in t
I see... so some of the notifications listed in the Admin area, like for
example en::Agent::AddNote are NEVER used, is that correct?
2010/3/17 Guillaume Rehm
> Previous OTRS version use en::Custmer::Action like Agent.
>
> But now, you must use AutoResponse and Notficiation (event).
> You can us
Previous OTRS version use en::Custmer::Action like Agent.
But now, you must use AutoResponse and Notficiation (event).
You can use AutoResponse for notification about new ticket / follow up /
reject
And if you must have notification for more complex workflow you can use
Notification (eve
Hi guys
I've almost finished the test deployment of OTRS in our company, but there's
still something that I must be missing because I don't get how exactly the
notification system works. I'm sure that the replies to my questions are
quite obvious but I didn't find any clue in the documentation, so
