Be sure that the queue in which new tickets are created is selected under My
Queues.
----- Original Message -----
From: Aysel Pamuk
To: User questions and discussions about OTRS.org
Sent: Monday, January 07, 2008 9:22 AM
Subject: RE: [otrs] Notify the agent by e-mail when a new
ticketisgeneratedinone of the agent's queue
Hello,
I receive Follow up notifications so I am sure my mail server is running.
[ Follow up notification ]
Send me a notification if a customer sends a follow up and I'm the
owner of this ticket.
I have set New Ticket Notification to Yes as shown below. But still I cannot
receive a notification e-mail.
[ New ticket notification ]
Send me a notification if there is a new ticket in "My Queues".
NoYes
Do you have any idea?
Thank you,
Aysel
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Obee, Daniel
Sent: Friday, January 04, 2008 10:47 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket
isgeneratedinone of the agent's queue
This is exactly what I described. The header of said area in the preferences
panel might be named [ Mail Management ] for a reason ;D
Greetz,
Daniel
------------------------------------------------------------------------------
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk
Sent: Freitag, 4. Januar 2008 09:18
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is
generatedinone of the agent's queue
Thank you for you reply.
But I am asking for e-mail notification. Notifications can be seen from otrs
web site but the agent might not have opened the otrs. That is why, an e-mail
should be sent to the agent.
Is there a way to do this?
Aysel
------------------------------------------------------------------------------
From: [EMAIL PROTECTED] on behalf of Obee, Daniel
Sent: Fri 04/01/2008 10:19
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is
generatedinone of the agent's queue
Those are basic functions which can be done in the 'preferences' panel by the
agent himself.
The agent needs to mark the queue as 'my queue' and switch 'new ticket
notification' to 'Yes'.
Greetz,
Daniel
------------------------------------------------------------------------------
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs@otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is generated
inone of the agent's queue
Hello,
I want to notify an agent by e-mail when a new ticket is generated in one of
its queues.
How can I do this?
Thank you,
Aysel
------------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
