Hello list - I set up an autoreponse on a queue in OTRS 2.0b2, and added the following to the text of the response:
Ticket # - <OTRS_TICKET_TicketNumber> Ticket ID - <OTRS_TICKET_TicketID> Ticket Queue - <OTRS_TICKET_Queue> Ticket State - <OTRS_TICKET_State> However, these variables do NOT get substituted in the returning mail. Can someone please tell me why? (A bug, or, something I did incorrectly?) Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley ([EMAIL PROTECTED]) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com <http://www.esolia.com/> | Japanese: www.esolia.co.jp <http://www.esolia.co.jp/> Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
