Yes that should work for a simple backup/restore of the database.
As far as I know the files are for the following (someone correct me if I'm
wrong)...
Kernel/Config.pm contains your main config.
Kernel/Config/GenericAgent.pm contains any generic agent jobs you have
manually created.
Kernel/Config
On Sat, Apr 6, 2013 at 12:35 PM, Steven Carr wrote:
> On 6 April 2013 05:11, Kaushal Shriyan wrote:
>
>> Hi Again,
>>
>> I have installed the new version OTRS 3.2.4 on CentOS 6.4. I have doubt
>> about backup. I have taken MySQL Data Backup as of now from the old server.
>> Not sure how do i bac
On 6 April 2013 05:11, Kaushal Shriyan wrote:
> Hi Again,
>
> I have installed the new version OTRS 3.2.4 on CentOS 6.4. I have doubt
> about backup. I have taken MySQL Data Backup as of now from the old server.
> Not sure how do i backup all queues,agents,groups,email address details and
> etc..
On Mon, Apr 1, 2013 at 2:04 PM, Steven Carr wrote:
> Have you read the UPGRADING file? it explains which files to backup. Copy
> those files (and any additional modifications that you made to OTRS) to a
> new "test" system. Then test to make sure everything is working, fix things
> that aren't an
Have you read the UPGRADING file? it explains which files to backup. Copy
those files (and any additional modifications that you made to OTRS) to a
new "test" system. Then test to make sure everything is working, fix things
that aren't and make sure you document what you have done. Repeat with
migr
On Fri, Mar 29, 2013 at 11:28 AM, Kaushal Shriyan
wrote:
> Hi,
>
> I am migrating from the current live setup of OTRS Application Version
> 3.1.7 running on CentOS Linux Version 5.8 server to a new OTRS server
> running OTRS Application Version 3.2.3 hosted on CentOS 6.4.
>
> Any prerequisites i
Hi,
I am migrating from the current live setup of OTRS Application Version
3.1.7 running on CentOS Linux Version 5.8 server to a new OTRS server
running OTRS Application Version 3.2.3 hosted on CentOS 6.4.
Any prerequisites i need to take care while migrating from one box to
another box?
I can t
