ay, 29 April 2016, 21:35
Subject: Re: [otrs] OTRS Duplicate Notification event
Hi,
I have OTRS 3.0.7 and I have tree notifications event which are :
TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents
has a new ticket he receive 5 notifications mails that contain N
formation Technology
Perform Air International Inc.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rose
Dowson
Sent: Friday, April 29, 2016 9:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS Duplicate Notification event
Hi,
I have OTRS 3
Air International Inc.
>
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Rose Dowson
> Sent: Friday, April 29, 2016 7:43 AM
> To: User questions and discussions about OTRS.
> Subject: [otrs] OTRS Duplicate Notification event
>
> Hi,
>I have a pr
, April 29, 2016 7:43 AM
To: User questions and discussions about OTRS.
Subject: [otrs] OTRS Duplicate Notification event
Hi,
I have a problem with OTRS notification my agent has duplicate notification
when he is the new Owner of this ticket.
So what is the problem ? Do you have any ideas ?
Best
Hi,
I have a problem with OTRS notification my agent has duplicate
notification when he is the new Owner of this ticket.
So what is the problem ? Do you have any ideas ?
Best Regards,
-
OTRS mailing list: otrs - Webpage: htt
ay, 26 April 2016, 20:16
Subject: [otrs] OTRS duplicate notification "event"
Hi,
I have a problem with mail notification when The customer create a new
ticket the agent receive many mails that contain the same body 'ticket Owner
Update'.
Please I want to know what is
Hi,
I have a problem with mail notification when The customer create a new
ticket the agent receive many mails that contain the same body 'ticket
Owner Update'.
Please I want to know what is the problem. Keep on mind that I configured
the agents of each department haven't the same rights.
P
