On 10/27/05, Roberto Giana <[EMAIL PROTECTED]> wrote:
> I wrote once some some simple scripts, which showed how many (open)
> tickets are in a queue, how many in which state and so on... Also wrote
> a script for extracting customer name, ticket subject and sending it
> with sms_client for paging
oberto Giana <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
10/26/2005 11:05 AM
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Re: [otrs] OTRS Queue View outside of OTRS
Hi
I wrote o
Roberto Giana:
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also
wrote a script for extracting customer name, ticket subject and
sending it with sms_client for paging ticket owners using a generic
agent.
I
Hi
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also wrote
a script for extracting customer name, ticket subject and sending it
with sms_client for paging ticket owners using a generic agent.
It should be easy
Op 26 okt 2005, om 16:29 heeft Charles G Lambrecht/HOSPOPS/VET/UTIA
het volgende geschreven:
I'm thinking a sql statement embedded in a page somewhere...
Yeah, you can use MySQL queries... if only there was a good
documentation on the OTRS database...
--
kind regards,
Pim Rupert
Lemonb
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue
available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards,
Charle
