Thanks David, I will look with the IT as I don't have access to the file you
mention. (just have access to the admin area of OTRS)
Have a nice week-end
From: Martignier, Philippe
Sent: jeudi, 22. octobre 2009 15:10
To: 'otrs@otrs.org'
Subject: OTRS with LDAP : res
Hi Philippe,
In your config.pm what are your mappings?
Ie check the following lines:
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['given
Hi there,
When I search a customer or when I input a new ticket and want to input a
customer, the research of customer is available only via the e-mail, not
working with the first name or last name?
Any idea?
I have version 2.4.4. and LDAP connection
As from the database admin there is nothi
