Re: [otrs] Otrs matching up emails

2004-10-27 Thread Robert Kehl
Lance Davis schrieb: On Wed, 20 Oct 2004, Tyler Hepworth wrote: On Wed, 20 Oct 2004 14:31:22 +0100 (BST), [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Is otrs supposed to match emails on reply-to/message-id and put them into the correct ticket ??? OTRS looks only at the subject line for the Ticket

Re: [otrs] Otrs matching up emails

2004-10-20 Thread Lance Davis
On Wed, 20 Oct 2004, Tyler Hepworth wrote: > On Wed, 20 Oct 2004 14:31:22 +0100 (BST), [EMAIL PROTECTED] > <[EMAIL PROTECTED]> wrote: > > > > Is otrs supposed to match emails on reply-to/message-id and put them into > > the correct ticket ??? > > > > OTRS looks only at the subject line for the

Re: [otrs] Otrs matching up emails

2004-10-20 Thread Tyler Hepworth
On Wed, 20 Oct 2004 14:31:22 +0100 (BST), [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Is otrs supposed to match emails on reply-to/message-id and put them into > the correct ticket ??? > OTRS looks only at the subject line for the Ticket Number. It associates the message with all the other

[otrs] Otrs matching up emails

2004-10-20 Thread lance
Is otrs supposed to match emails on reply-to/message-id and put them into the correct ticket ??? Thanks Lance -- uklinux.net - The ISP of choice for the discerning Linux user. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:/