Hi James (sorry for my previous post, I didn't see entire message where
you did configure also LDAP backend).
Il 04/05/2010 12.18, otrs-requ...@otrs.org ha scritto:
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Hi James, you need to configure also the database backend to retrieve
informations of your customer on LDAP.
Search for the section starting with:
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} =
Name => 'Database Backend',
Modul
Hello all,
Im attempting to configure OTRS 2.4 "customers" with LDAP and I keep getting
stopped at Panic No user data, or basically getting the data into the
database.
I was able to get the agents in no problem after I found the correct
function call, but customers are giving me a huge problem.
Hi,
another piece of information as follow-up (see below):
[..snipped..]
> There was another follow-up email to this thread from Tobias Lutticke,
> his suggestion may work as well and may be easier. I have not tried his
> way, but will do so on my test system when I get a chance. Hope this
> h
#x27;sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
Hi,
usually this error is due to OTRS not finding the desired entry in its local
user table.
Even if you use LDAP authentication OTRS keeps copies of users in the table
'system_user'. It uses these as cache in order not to query the LDAP each time
when a piece of information is needed (e.g. to ge
Sent by: [EMAIL PROTECTED]
08-01-2007 16:05
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Subject
RE: [otrs] Panic no user data
Please post you Config.pm file so we can h
, January 08, 2007 7:00 AM
To: otrs@otrs.org
Subject: [otrs] Panic no user data
Hello,
i finaly got the LDAP authentication working with Lotus Notes but now
when i login to customer.pl i get the error Panic! No UserData!!! and my
log says
CustomerUser: ** authentification ok (REMOTE_ADDR
Hello,
i finaly got the LDAP authentication working with Lotus Notes but now when
i login to customer.pl i get the error Panic! No UserData!!! and my log
says
CustomerUser: ** authentification ok (REMOTE_ADDR: *.*.*.*).
does anyone know how i can solve it?
Regards
Richard Bosch
***
e agent side (the
"In order to perform this operation a successful bind must be
completed....... error). And no customer data is retrieved when I
search for a customer.<<<
Got any ideas for me? The part that drives me crazy is that I have a
test server working perfectly, but I can&#
When I try to log in to the customer side I am getting this error
message (Panic! No User Data!!!). I am using LDAP authentication with
Active Directory and I know that part is working because I can see the
successful and failed login attempts on my DC.
I have a working test server that we have
Hi, i've finally get the authentications via ldap.
Now, I want every user of my AD to be able to log in to otrs. Actually I
have to insert manually the customer to db, than he can log-in
successfully. If I don't insert it manually, I got the message "panic,
no user data".
How can I solve this?
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