ion to me.
Carlos,
México
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Nils
Breunese (Lemonbit)
Enviado el: Martes, 26 de Junio de 2007 05:09 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] Pending on customer
Steven Carr
Steven Carr wrote:
That still kinda doesn't answer my question as the "Customer Pending"
state doesn't exist, the "pending reminder" state is to remind the
agent
to do something, not the customer.
Anyone else got any ideas?
I believe OTRS currently doesn't have the feature you're looking f
That still kinda doesn't answer my question as the "Customer Pending"
state doesn't exist, the "pending reminder" state is to remind the agent
to do something, not the customer.
Anyone else got any ideas?
Steve
Gabriele D'Andrea wrote:
> Steven Carr wrote:
>
>> Is it possible within OTRS to co
OTRS.org"
Sent: Monday, June 25, 2007 9:11 AM
Subject: Re: [otrs] Pending on customer
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pending reminder option (having installed italian translation,
> I didn't remember english terminolgy)
>
> Gabriele
>
>
> - Original Message - From: "Steven Carr"
> <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS.org&q
Sent: Sunday, June 24, 2007 10:47 PM
Subject: Re: [otrs] Pending on customer
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Support or cons
u sholud change ticket state ti Customer pending
>
>
> - Original Message - From: "Steven Carr"
> <[EMAIL PROTECTED]>
> To:
> Sent: Sunday, June 24, 2007 10:15 PM
> Subject: [otrs] Pending on customer
>
>
>> __
Yeah, you sholud change ticket state ti Customer pending
- Original Message -
From: "Steven Carr" <[EMAIL PROTECTED]>
To:
Sent: Sunday, June 24, 2007 10:15 PM
Subject: [otrs] Pending on customer
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Hi people,
Is it possible within OTRS to configure a "pending on customer" e.g. you
are waiting for them to do something and get back to you. A bonus would
be the ability to send them a "nag" email on a scheduled basis saying
that the call is pending on them and sending the message text that was
e
