touraman traore wrote:
I'm trying to understand what the pending state use for in OTRS. The
doc is very vague on it (correct me if i'm wrong). Does anybody
implemented this and could shed me some light on how to use it.
You typically use it when you're waiting for something. For instance:
All,
I'm trying to understand what the pending state use for in OTRS. The
doc is very vague on it (correct me if i'm wrong). Does anybody
implemented this and could shed me some light on how to use it.
Thanks for your help.
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