[otrs] Permissions help me

2005-06-17 Thread Jürgen Brings
Hi René Refer below: Multi Group This is an example setup for one company with a helpdesk, sales and billing department. Each department should not see tickets of the other department. This means nobody from helpdesk should have access to the billing tickets. Nobody the one department can access

[otrs] Permissions help me

2005-06-06 Thread setiembre setiembre
hello I am creating usuary each one with certain permissions, but when shipment a mail to certain tail with certain group and users with certain permissions (example some single usuary read) must have all the permissions, otherwise they cannot see the mail, that I can do so that works correctly, t