getting the following errror when I am putting in a phone call record...
OTRS, Suse 9.1, please help
if anyone has seen this
thanks
Error: Duplicate entry '60785' for key 1, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (27798, 5, 1, 'chite', '', '', '', 'Phone call at Wed Oct 05 14:06:16 2005', '', ?, 'text/plain\; charset=iso-8859-15', ?, 1, 1128542782, current_timestamp, 18, current_timestamp, 18)'
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| Bug Report: | |
| Traceback: | ERROR: OTRS-CGI-10 Perl: 5.8.1 OS: linux Time: Wed Oct 5 14:06:22 2005 Message: Duplicate entry '60785' for key 1, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (27798, 5, 1, 'chite', '', '', '', 'Phone call at Wed Oct 05 14:06:16 2005', '', ?, 'text/plain\; charset=iso-8859-15', ?, 1, 1128542782, current_timestamp, 18, current_timestamp, 18)' Traceback (3386): Module: Kernel::System::Ticket::ArticleCreate (v1.17) Line: 134 Module: Kernel::Modules::AgentPhone::Run (v1.93.2.2) Line: 336 Module: Apache::ROOT::otrs::index_2epl::handler (v1.73) Line: 637 Module: (eval) (v2.01) Line: 149 Module: Apache::Registry::handler (v2.01) Line: 149 |
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