] On Behalf Of
Martin Edenhofer
Sent: Thursday, February 19, 2004 1:43 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PhoneView question
On Thu, Feb 19, 2004 at 08:21:15AM -0500, Covert, Jake wrote:
> Ok, I'm remembering now. A way to initiate an email to an
On Thu, Feb 19, 2004 at 08:21:15AM -0500, Covert, Jake wrote:
> Ok, I'm remembering now. A way to initiate an email to an existing
> customer. Maybe the usage is a little hidden, but not sure the new phone
> view matches up with this functionality.
Jake, it's not the new phone view. It's a new m
rtin Edenhofer
Sent: Wednesday, February 18, 2004 5:13 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PhoneView question
On Tue, Feb 10, 2004 at 08:55:59AM -0500, Covert, Jake wrote:
> :-)
>
> Can you explain how this works again? (or the manual page..)
Like ht
On Tue, Feb 10, 2004 at 08:55:59AM -0500, Covert, Jake wrote:
> :-)
>
> Can you explain how this works again? (or the manual page..)
Like http://lists.otrs.org/pipermail/otrs/2003-April/001377.html
-=> Send a new inital ticket/email to an customer.
> *
> Jake C
-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Martin Edenhofer
Sent: Monday, February 09, 2004 8:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PhoneView question
Hi All,
because of this thread, I create a new beta for OTRS 1.2 b3 with the
contact
> Hi All,
>
> because of this thread, I create a new beta for OTRS 1.2 b3 with the
> contact customer (create ticket) feature.
>
> Thanks for feedback and testing! :)
>
> Martin Edenhofer
Thank you very much Martin - this will address an important feature.
---
Hi All,
because of this thread, I create a new beta for OTRS 1.2 b3 with the
contact customer (create ticket) feature.
Thanks for feedback and testing! :)
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communi
*
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Saturday, February 07, 2004 3:50 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] PhoneView question
> Hi Henry,
>
>>
>> Probably not too well - we
> Hi Henry,
>
>>
>> Probably not too well - we're using 1.2 beta and it's not there... :-(
>>
>
> It would be a real shame if we didn't get this functionality. It seems so
> crucial to the system being fully featured to us. I wish I was in a
> financial position to sponsor someone adding it to the
Hi Henry,
>
> Probably not too well - we're using 1.2 beta and it's not there... :-(
>
It would be a real shame if we didn't get this functionality. It seems so
crucial to the system being fully featured to us. I wish I was in a
financial position to sponsor someone adding it to the project, ho
Probably not too well - we're using 1.2 beta and it's not there... :-(
> Hi Henry,
>
>> Thanks for the response. That's pretty much how we're using it -
>> successfully (damn fine product too).
>>
>> Is it possible to *initiate* a ticket? That is, starting a ticket
>> without
>> waiting for an
Hi Henry,
> Thanks for the response. That's pretty much how we're using it -
> successfully (damn fine product too).
>
> Is it possible to *initiate* a ticket? That is, starting a ticket without
> waiting for an email from the client to start the process. This would be
> useful for starting th
> On Friday, February 06, 2004 2:28 PM
> [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>> Is it possible to *initiate* a ticket? That is, starting a ticket
>> without waiting for an email from the client to start the process.
>> This would be useful for starting the conversation from our end (and
>
On Friday, February 06, 2004 2:28 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Is it possible to *initiate* a ticket? That is, starting a ticket
> without waiting for an email from the client to start the process.
> This would be useful for starting the conversation from our end (and
> of cou
> On Friday, February 06, 2004 10:12 AM
> [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>> Hello
>>
>> I must be missing something here - does the facility exist to change
>> the auto-response email sent to a client when you create an entry for
>> an existing ticket using phoneview?
>>
>> I know it
On Friday, February 06, 2004 10:12 AM
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello
>
> I must be missing something here - does the facility exist to change
> the auto-response email sent to a client when you create an entry for
> an existing ticket using phoneview?
>
> I know it uses the de
Hello
I must be missing something here - does the facility exist to change the
auto-response email sent to a client when you create an entry for an
existing ticket using phoneview?
I know it uses the default auto-response for a new ticket, but this is
incorrect. Where on earth can this be modifi
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