Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

2016-04-26 Thread Rick Heisterhagen
To: otrs@otrs.org Subject: Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4 Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb: > I used to add custom menu buttons in > Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since > OTRS

Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

2016-04-25 Thread Florian Edlhuber
Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb: > I used to add custom menu buttons in > Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since > OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained > here: [1]http://blog.otrs.org/2010/11/02/otrs-3-0-ticket

[otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

2016-04-22 Thread Rick Heisterhagen
Hello everyone, I used to add custom menu buttons in Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained here: http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ Now after upgrading to OTRS 4 and