t;>
>> *Yousef Hajjat | System Engineer*
>>
>>
>>
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Daniel Litzbach
>> *Sent:* Wednesday, February 19, 2014 8:48 AM
>> *To:* User questions and discussions
Agent individually.
>
> Thanks,
>
> *Best Regards,*
>
> *Yousef Hajjat | System Engineer*
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Daniel Litzbach
> *Sent:* Wednesday, February 19, 2014 8:48 AM
> *To:* User questions and disc
: Wednesday, February 19, 2014 8:48 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Priority -SLA
Hi,
maybe you could handle this using the GenericAgent.
Regards
Daniel
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Gerald Young
Hi,
maybe you could handle this using the GenericAgent.
Regards
Daniel
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gerald
Young
Gesendet: Dienstag, 18. Februar 2014 17:52
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Priority -SLA
No. They&#x
No. They're separate because they're separate.
http://forums.otterhub.org/viewtopic.php?f=62&t=19935
http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p80263
On Tue, Feb 18, 2014 at 11:47 AM, Hugo Hidalgo wrote:
> Hi Guys,
>
>
>
> I would like to know if it is possible priority linked with
Hi Guys,
I would like to know if it is possible priority linked with SLA. Example:
Priority 1 <-> SLA 1
Priority 2 <-> SLA 2
Priority 3 <-> SLA 3
Depending on the priority applies a different SLA.
Best Regards.
