otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* martedì 8 luglio 2014 13:03
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Problem with 2 customer user backends and
> invalidated DB users
>
>
>
> it
[mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: martedì 8 luglio 2014 13:03
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problem with 2 customer user backends and invalidated DB
users
it will match email. So change the email address in db users.
On Tue, Jul 8, 2014 at
it will match email. So change the email address in db users.
On Tue, Jul 8, 2014 at 6:24 AM, Alessandro Cortiana <
alessandro.corti...@inetworking.it> wrote:
> Hi,
>
> we have an OTRS 3.3.7 installation with 2 customer user backends (DB and
> LDAP).
>
> Some users are duplicated on both backe
Hi,
we have an OTRS 3.3.7 installation with 2 customer user backends (DB and LDAP).
Some users are duplicated on both backends, with different customer ID assigned
on each backend.
If a mail from a duplicated user enters the system, we want to configure OTRS to
use the LDAP backend (so the ticket
