HI,
I test a implementation of otrs in my services. I want to test the OTRS Postmaster filter. For exemple, i want to add a rules who add the X-OTRS-ArticleType and set to email-internal when the email come from a internal email I've configured the postmaster filter like that : ************************** Filter Name : Filtre interne Match Header 1 => From Value => EMAILADDRESS:[EMAIL PROTECTED] Set Hearder 1 => X-OTRS-ArticleType Value => email-internal *************************** In my otrs log i can see this when i send a email who match the postmaster filter rule : *************************** [Thu Jan 24 11:19:03 2008][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'Filtre interne' Set param 'X-OTRS-ArticleType' to 'email-internal' (Message-ID: <[EMAIL PROTECTED]>) *************************** I think this match when i see that :-( But in my admin interface, when i look this case, the email is a email-external. When i look the email via the admin interface in plain text, i don't see a X-OTRS-* header. Can you help me please ? Thanks by advance Regards, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com <http://www.orange-business.com/>
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