Fetchmail requires a local MTA install. You need to pick one (sendmail,
postfix, etc) and install it.
Oct 1 16:02:01 otrs /USR/SBIN/CRON[5602]: (otrs) CMD (/usr/bin/fetchmail -a
--ssl >> /dev/null)
Oct 1 16:02:01 otrs /USR/SBIN/CRON[5603]: (otrs) CMD ([ -x /usr/bin/fetchmail
] && /usr/bin/fe
Hi,
My otrs system in syslog says this :
Oct 1 16:02:01 otrs /USR/SBIN/CRON[5602]: (otrs) CMD (/usr/bin/fetchmail -a
--ssl >> /dev/null)
Oct 1 16:02:01 otrs /USR/SBIN/CRON[5603]: (otrs) CMD ([ -x /usr/bin/fetchmail
] && /usr/bin/fetchmail -a >> /dev/null)
Oct 1 16:02:01 otrs /USR/SBI
Hi,
I have created a template in the body of Customer interface when they
create a new ticket. Is it possible to insert a drop down list in the body
within the template as we have multiple departments and the customer to
select from one of the drop down list & select the appropriate one.
With re
Many many thanks
Abdul
On 1 October 2012 16:46, Muhammad El-Sergani wrote:
> Hi Abdul,
>
> OTRS will fetch emails based on what's in the crontab for the user otrs.
> By default that value is 10 minutes.
> You should configure OTRS to fetch emails from your email inbox, select
> the connect
Hi Abdul,
OTRS will fetch emails based on what's in the crontab for the user otrs. By
default that value is 10 minutes.
You should configure OTRS to fetch emails from your email inbox, select the
connection type and port, and once the cronjob's time is reached, OTRS will
fetch that email and *auto
Hi Gerald,
Thanks for the support.
Is there any settings / configuration where I need to add the email to make
this automatic ticket creation happen. As I am still testing this otrs! I
have used my proper email address too, but couldn't see a ticket being
created when an e-mail is sent to my add
That's what it's supposed to do.
On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed
wrote:
> Hi Gerald,
>
> Many thanks for your quick support. I have another query, is it possible
> that otrs to open a ticket automatically when an email is sent out to its
> address (Example: noc-supp...@photobox.c
Hi Gerald,
Many thanks for your quick support. I have another query, is it possible
that otrs to open a ticket automatically when an email is sent out to its
address (Example: noc-supp...@photobox.com).
With regards,
Abdul
On 29 September 2012 19:29, Gerald Young wrote:
> The reason it's th
The reason it's there is so customers don't blindly submit on the
default queue.
There is more information here:
http://forums.otterhub.org/viewtopic.php?f=60&t=7138
On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
wrote:
> Hi All,
>
> I have setup OTRS as our ticketing tool. I am currently tryin
Hi All,
I have setup OTRS as our ticketing tool. I am currently trying to remove
the default ( - ) from drop down menu of To: address in
CustomerTicketMessage to a created queue.
With regards,
Abdul
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