I have some question about OTRS.
Somebody could help me ?
1.- How much time before the solution time the system send a notification ??
2.- Wich is the diference between forward and bounce
3.- Why some tickets permits forwars, bounce and split and another not.
I hope somebody could help me
Thanks
Antonio
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
